Privacy Policy

Last Updated Date: September 29, 2026

This Privacy Policy (“Policy”) describes how Scrib Life LLC (“Scrib,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with the Scrib website, platform, and related services (collectively, the “Services”). By accessing or using the Services, you agree to this Policy and our Terms of Service. If you do not agree, you must not use the Services.

1. Definitions

For purposes of this Policy:

“Personal Information” means information that can reasonably identify an individual, including name, email address, account credentials, and similar identifiers.
“Services” means the Scrib website (scrib.life), platform, and related hosted services provided by Scrib Life LLC.
“User Content” means agent lists, query tracking data, manuscript metadata (genres, themes, loglines, comp titles), notes, and other materials that users create, upload, or make available through the Services. User Content does not include manuscript text, Scrib does not read, store, or analyze manuscripts.
“Aggregated Data” means de-identified or anonymized information collected through the Services that cannot reasonably identify an individual and is therefore not included in the meaning of Personal Information.
“Processing” means any operation performed on Personal Information, such as collection, storage, use, disclosure, transfer, or deletion.

2. Information We Collect

Information You Provide

Account and registration information such as your name, email address, State and Country of residence, usernames and passwords.
Waitlist registration information (email address).
Payment information processed through third-party providers (e.g., Stripe). Scrib does not store full payment card details.
User Content, including agent lists, query tracking data, manuscript metadata, and notes you create within the Services.
Communications with us, including support requests and feedback.

Information We Collect Automatically

Device and usage information such as IP address, browser type, operating system, access times, and location.
Activity data relating to your interactions with the Services, including pages viewed, features used, and session data.
Cookies and similar technologies (see Section 9, “Cookies and Tracking Technologies”).

Information from Third Parties

Information from service providers or integrations (e.g., authentication services, analytics providers).

3. How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Services.
To process transactions, manage billing, and provide customer support.
To personalize the Services, including agent matching, recommendations, and features.
To send updates, technical notices, and administrative communications.
To send marketing communications you have opted into (e.g., waitlist updates, product announcements). You may unsubscribe at any time.
To conduct research, analytics, and product development.
To comply with legal obligations and enforce our Terms of Service.
To detect, prevent, and address fraud, security, and technical issues.
To use for any other purpose for which we obtain your consent.

What we do not do: Scrib does not read, store, or analyze manuscript text. Fit matching is ordinary code. In Scrib's app, Anthropic through Vercel AI Gateway condenses publicly sourced agent wish-list text for administrator review; it does not receive writers' projects, notes, or tracker data. It is not creative writing assistance. Writer manuscript content (blurbs, query letters, synopses) is the writer's intellectual property and is never used for training, analytics, or sharing without explicit consent.

4. How We Share Information

We may share information in the following circumstances:

Service Providers: With trusted vendors who perform services on our behalf (e.g., Clerk for sign-in and accounts, Stripe for payment processing, Resend for email, Vercel for hosting and AI model routing, Neon for the database, PostHog for analytics and session recording, Attio for customer relationship management, Cloudflare Turnstile for bot checks, and Supademo for the in-app help centre and the Ask Scrib assistant). Supademo loads only when you open Help, and it runs in your browser while Help is open. It then receives technical information (IP address, browser and device details), the site address, and anything you type into Ask Scrib. Scrib's app sends publicly sourced agent wish-list text to Anthropic through Vercel AI Gateway for administrator review. Separate internal enrichment workflows can send captured public agent or podcast source text to Google Gemini, OpenAI, Anthropic, DeepSeek (through OpenCode), or a model routed through OpenRouter, depending on the configured backend; these workflows do not receive writers' projects, notes, or tracker data.
Legal and Compliance: When required by law, subpoena, court order, or legal process, or to protect our legal rights, users, or others.
Business Transfers: In connection with a merger, acquisition, sale of assets, or financing.
Consent: In addition to the reasons for disclosure above, we may also disclose your personal information upon your consent.

If you register for or use our services, request information or otherwise engage with us, and such activities require us to share your personal information with a service provider or other third party, then you hereby consent to such disclosure.

What we do not do: We do not sell your Personal Information. We do not share your User Content (agent lists, query tracking data, notes, manuscript metadata) with other users. Your workspace is private by default.

5. Links to Other Websites; Third-Party Disclosures

As a resource to you, the Site may include links to third-party websites (e.g., social media) or provide you the opportunity to disclose information directly to third parties (e.g., credit card processors). Our Privacy Policy does not apply to such third-party websites or organizations. You assume all privacy, security, and other risks associated with providing any data, including personal information, to third parties via the Services. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy statements, if any, provided by those third parties.

6. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements.

Account Information: Retained for the duration of your account and a reasonable period thereafter.
User Content: Retained as long as your account is active unless you delete it or request deletion.
Account Deletion: When you delete your account, Scrib attempts to erase the associated PostHog person, events, and session recordings, and any Resend contact. A failed erasure request alerts an operator. Resend sent-email logs are not erased through this process.
Waitlist Information: Retained until you unsubscribe or request deletion.
Payment Information: Retained only as long as necessary to process transactions and comply with financial regulations.

7. Data Security

Scrib uses appropriate technical and organizational measures to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

Encryption: Personal Information is encrypted during transmission (TLS 1.2+) and, where applicable, at rest (AES-256).
Access Controls: Access to Personal Information is restricted to authorized personnel with a legitimate business need.
Monitoring: Systems are monitored for potential vulnerabilities and security incidents.
Incident Response: Procedures are in place to detect, investigate, and respond to data breaches in accordance with applicable laws.

Despite these safeguards, no system can guarantee absolute security. Users are responsible for safeguarding account credentials and should notify us immediately of any suspected unauthorized access.

8. Your Privacy Rights

Depending on your location, you may have certain rights under applicable data protection laws, including:

Right to access and obtain a copy of your Personal Information.
Right to request correction of inaccurate Personal Information.
Right to request deletion of your Personal Information.
Right to restrict or object to processing of your Personal Information.
Right to data portability.
Right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at legal@scrib.life. We will respond to verified requests within 30 days. If we require additional time, we will notify you of the extension and the reasons for it.

GDPR (EEA and UK Residents)

If you are located in the European Economic Area (EEA) or United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR apply to our processing of your Personal Information. Under these regulations, you have the following rights:

Right of access (Article 15): You may request a copy of the Personal Information we hold about you.
Right to rectification (Article 16): You may request correction of inaccurate or incomplete Personal Information.
Right to erasure (Article 17): You may request deletion of your Personal Information where there is no compelling reason for continued processing.
Right to restrict processing (Article 18): You may request that we limit processing of your Personal Information in certain circumstances.
Right to data portability (Article 20): You may request a machine-readable copy of Personal Information you have provided to us.
Right to object (Article 21): You may object to processing based on legitimate interests, including profiling and direct marketing.
Right to withdraw consent (Article 7): Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint: You have the right to lodge a complaint with your local Data Protection Authority (supervisory authority) if you believe our processing of your Personal Information violates applicable law.

Lawful Bases for Processing (GDPR Article 6)

We process Personal Information on the following lawful bases:

Performance of a contract (Article 6(1)(b)): Processing necessary to provide you with the Services you have requested (e.g., account management, query tracking, agent matching).
Legitimate interests (Article 6(1)(f)): Processing necessary for our legitimate interests, such as improving the Services, ensuring security, and communicating about updates, provided your rights and freedoms do not override these interests.
Consent (Article 6(1)(a)): Processing based on your freely given consent, such as marketing communications, waitlist registration, and analytics cookies. You may withdraw consent at any time.
Legal obligation (Article 6(1)(c)): Processing necessary to comply with applicable legal requirements.

Data Protection Officer

We have designated a Data Protection Officer (DPO) who can be reached at:

Data Protection Officer
SageQuill LLC
6650 Rivers Ave. STE 100
Charleston, SC 29406
legal@scrib.life

If you are an EEA or UK resident and wish to exercise your rights under GDPR, or if you have concerns about our data practices, you may contact our DPO directly. You also have the right to lodge a complaint with the relevant supervisory authority in your member state of residence, place of work, or place of the alleged infringement.

U.S. State Privacy Laws

Residents of certain US states (including, as of June 1, 2026: California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia) with data privacy laws may have additional rights including the right to confirm processing, access, correct, delete, and opt-out of targeted advertising. We will respond to such requests as required by applicable law. We do not sell Personal Information and will not discriminate against you for exercising your privacy rights.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information and improve the Services.

Types of Cookies We Use

Essential Cookies: Necessary for the operation of the Services (e.g., authentication, security, cookie consent preferences). These cannot be disabled.
Analytics Cookies: Help us understand how the Services are being used and improve performance. These are only loaded with your consent.

We do not use advertising or targeting cookies. We do not track you across third-party websites.

Your Cookie Choices

When you first visit Scrib, a consent banner allows you to accept or decline non-essential cookies. No analytics cookies are loaded until you consent. You can also manage cookie preferences through your browser settings. For more information, see the opt-out resources at aboutads.info/choices (http://www.aboutads.info/choices/).

10. International Users and Cross-Border Data Transfers

Scrib is available to users worldwide. Our servers and data processing facilities are located in the United States. If you are located outside the United States and submit Personal Information, your data will be transferred to and processed in the United States, which may not provide the same level of data protection as your home jurisdiction.

EEA and UK Transfers

When transferring Personal Information from the European Economic Area or United Kingdom to the United States, we implement appropriate safeguards as required by GDPR Articles 44-49, including:

Standard Contractual Clauses (SCCs): We enter into European Commission-approved Standard Contractual Clauses with our service providers and data processors to ensure adequate protection of transferred data.
Supplementary measures: Where appropriate, we implement additional technical and organizational safeguards, including encryption in transit and at rest.

Other International Transfers

For users in other jurisdictions, we comply with applicable cross-border data transfer requirements. By using the Services, you acknowledge that your Personal Information may be transferred to and processed in the United States, and you consent to such transfer in accordance with this Policy and applicable law.

11. Children's Privacy

The Services are not directed to or intended for children under 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected such information, we will delete it. If you believe a child has provided Personal Information to us, please contact us at legal@scrib.life.

12. Events and Video Teleconferencing

We use web-based conferencing platforms and applications third-party web-based conferencing platforms (e.g., Google, Zoom, Teams, Atlassian) (each a “Conference Platform”) to host video and audio meetings, webinars, training exercises, social events, and similar gatherings (collectively, “Conferences”). The personal data we process via a Conference Platform depends on the scope and nature of the Conference, and may include your identity, registration, transaction, and technical data, along with other information you provide during Conferences.

13. Changes to This Policy

We may revise this Policy from time to time. Material changes will be communicated by posting the updated Policy on the Services and, where appropriate, by email. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns regarding this Policy, please contact us at:

Scrib Life LLC
11 Ewall Street
Mount Pleasant, SC 29464
legal@scrib.life

For GDPR-related inquiries, you may also contact our Data Protection Officer at the address above or at legal@scrib.life.